Frequently Asked Questions
Everything you need to know about shopping with MEDELCO.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within the continental United States.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What is MEDELCO's return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
MEDELCO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Do you offer international shipping?
Currently, we only ship to addresses within the United States. We are working on expanding our logistics to support international customers in the near future.
How do I contact customer support?
Our support team is available via email at support@medelco.com or through our live chat feature on the website from 9:00 AM to 5:00 PM EST, Monday through Friday.